If the light stays red for more than 30 seconds, your modem has a problem. Then plug the power cord back and turn the modem on to start it up.
Red DSL Light. While the power light is red the modem is performing a hardware test. If the Internet or Service light on your modem is solid red, it means your modem can not detect a DSL signal. When your modem is reset, the Internet or Service light on your DSL modem should turn green, and you should have DSL connection. Simply unplug the DSL modem power cord and, if you have a wireless modem, turn off the power. Solid Green If the light is amber, the modem is attempting to connect with your WPS device. A red internet light indicates the PPP credentials were inserted into the modem wrong. Choose the correct guide to help you understand the status lights on your modem, what they mean and how to use them to troubleshoot your internet connection. The power light will be red when the modem is powered on. Simply unplug the DSL modem power cord and, if you have a wireless modem, turn off the power. Select the guide for the type of CenturyLink modem you have: Greenwave C4000 (XG and LG) C4000 Status Light Guide . The cables connected on your modem and fiber optic terminal box or indoor …
All other modems (tower or box) Tower Modem Status Lights Guide .
Red Internet Light on the CenturyLink Modem – You use on your network the modems factory default network name and passwords are printed on the bottom of the modem. The power light must start flickering orange … If the modem hardware test fails the power light will stay red. The Internet or Service light on my modem is solid red. If the DSL modem keeps giving red DSL light signal it means there is a problem with the modem. To do so, insert a pin, or the end of a paper clip into the Reset slot on the back of the modem to press the Reset button. To solve this problem: A: Restart your modem. Check for loose cables. C: Contact Technical support.If restarting and resetting your modem does not solve your problem, please contact Technical Support for more assistance. Press and hold the reset button for at least 15 seconds.
If your Internet or Service light turns green, you have connection. The light should turn green and the device connect after two minutes. Re-type the PPP credentials in the Quick Setup tab. To solve this problem: A: Restart your modem.Sometimes simply shutting off and re-starting your modem will reset your connection. If the light is red, there is a problem with your WPS connection. © 1998-2020 NetZero, Inc. NetZero is a registered trademark, and the NetZero logo is a trademark of NetZero, Inc. The Internet or Service light on my modem is solid red . Amber During Boot-up. The Internet light will be red if the PPP authentication with the ISP fails. If the Internet or Service light on your modem is solid red, it means your modem can not detect a DSL signal. Keep the Reset button pressed for at least 10 seconds. Sometimes simply shutting off and re-starting your modem will reset your connection. In DHCP mode, the red internet light indicates a valid WAN IP was not obtained. Then let it sit for approximately 30 seconds. B: Reset your DSL modem.If restarting your DSL modem didn't solve the problem, you may need to reset it.
Not all CenturyLink modems show a red power light during boot-up. The first thing to do is remaining calm and waiting for about 30 seconds. Red light is the sign that the DSL modem is unable to detect CenturyLink’s internet equipment although you have to connect the line.
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