I like zen, its broadband is very very reliable. jQuery('a[href="#playlist"]').click(); I then discovered that, because of Zen's error, I'm now being billed for 2 lots of monthly phone/broadband fees - 1 for my current home and 1 for the home I'm moving to but don't currently live in. The price agreed initially wasn't upheld by Zen, as apparently the person who'd agreed it was on holiday, I was told. He asked me so many questions; my email address, my password, my home address, when did I last make a payment; How should I know it is all done on line automatically.
© Copyright 2000 - 2020. Zen Internet Limited is registered in England No. One thing I did not like was I had a technical query and the guy who answered me said he wanted to do a security check. All in all, IMO not worth the money. I have been very impressed with the connection and how helpful the customer service and technical team are. Thank you for your rating and reviewing this service! The telephone & broadband were to start on a specific date, but instead I received emails saying the phone line was live 10 days earlier than this date, and the broadband was live a week earlier. 2nd failed to walk me though setting up new router I was told to buy by 1st guy blamed them for fault, I was asked,(despite telling the 2nd guy that I had had a stroke & heart attack & was struggling physically, to kneel on floor) to unscrew phone socket on wall to get at test socket +he had advised me to unscrew wrong one, so had to trace wiring to feed socket in garage -other side of house, he asked me to unscrew that, try phone in it, so had to go back to other side of house for phone then I was asked to go & get router from other side of house . Fantastic support from Zen during my recent broadband problems. I’m glad I chose Zen.
We recently upgraded to Superfast broadband (after a 2 year struggle with Openreach) and the migration was trouble-free. After some initial investigations was told I needed a line reprovision, after prompting this eventually went ahead, I was then however left with no internet. Threaten to leave Zen & in smarmy voice they rudely tell you, you’ll never find as good a deal. Our bungalow isn't huge. Even more guides to help you with broadband... Browse broadband statistics from UK down to parliamentary constituency and councils, all the way to your street, (UK map showing broadband coverage and speeds). I have been with this provider for a long time at least 8 years and have had excellent service. Troubleshoot: Contact Zen Technical Support for further advice You can report a dropping connection problem to us using the form on our contact page . I am happy with the ISP . After a longish phone call to Zen technical support my FritzBox router is now reconfigured to full fibre and I have joined the ultrafast world. Apartments / Flats for Sale in Bhagwan Nagar, Nagpur, Residential Apartment for Sale in Bhagwan Nagar, Nagpur, Villas and Individual Houses for Sale in Bhagwan Nagar, Nagpur, Farm Land for Sale in Bhagwan Nagar, Nagpur, Commercial Property for Sale in Bhagwan Nagar, Nagpur, New Projects For Sale in Bhagwan Nagar, Nagpur. In a world of dubious products, misleading adverts and generally disappointing companies zen remain a beacon of light. I get to speak to someone who understands and sorts it. They have been pro-active in addressing the issues, getting OpenReach engineers scheduled, dealing with the OR engineers questions, monitoring and ensuring everything is working as expected. Their service has been exceptional and they have always gone the last mile to help when there have been problems (usually with BT lines I must add).
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