For a store this size I'd imagine they would put more staff in the store, but they didnt. Christie is hands down the best! I never got an email telling me about a delay. As far as furniture. What I thought I wanted wasn't what I ended up purchasing. A section of Pottery Barn's site is even dedicated to 'Shop for Sustainability', where eco-conscious shoppers can shop for home products made of organic cotton, sustainably sourced woods, and pieces that are fair trade certified, handcrafted, and certified nontoxic.When it comes to customer experience and sentiment, the feedback from Pottery Barn shoppers is varied. 4. First of all there was no replacement, they missed building a part and second of all, early February has now passed and I just got the forth delay email saying it is now going to be mid to late March....I'm not holding my breath, I shouldn't have to pay $3000 for a sofa sectional and have to wait 5 months! As I was browsing, a middle aged, blonde lady asked if I was looking for anything. All the reviews about items coming on time and customer service are TRUE! I will never come back. Yet they still told me I messed up and that sometimes the assembly is harder than people think...I am a woodworker by trade. I do it everyday at my job: as an ER physician. Trust the reviews. The customer service was so rude, they just transfer and just hang up. They claimed they could not cancel would have to send it out and I could return it -and oh, they hadn't sent the replacement because the original one had not been received, but wait, when they checked their system, the original one had been returned but hadn't updated in their system so they did that and would send the replacement now. P.S. Thanks for helping me return some items. They suggested I was at fault for the failure as I clearly installed everything wrong. Because EVERYTHING is SO ridiculously expensive. I was beginning to wonder if they would arrive on time. I tried to e-mail Diana who gave me her direct e-mail twice with no response. Want to know which is the closest to your home?Take a look at the handy store locator for more information. And I received a confirmation email with tracking information. What I wanted were those items. So now I am trying to cancel the order and had to wait for over an hour to talk to a manager in furniture who finally gave the okay to cancel it. Why, you may ask? There is not anything else like walking into a home fully furnished full of PB items. what a freaking joke. Or if she let me go through them I would have noticed. Not nearly as bad as others make it out to be. The pros: Nice selection of mirrors and wall art. But she told me she's only be available to help me until she clocked out and rushed my purchase. The quality of the products and the customer service is top notch! Pottery Barn withholds manufacturer and part information. After getting two emails about my order being again delayed, I attempted to call customer service. With options to buy online, over-the-phone, or in-store, Pottery Barn has a socially-conscious vision with its devotion to support craftspeople and reduce environmental impact. I purchased some Christmas ornaments and brought them to the register. She was interjected by an older Caucasian women in her 60s who was incredibly rude and abrasive to say the least. Spend your money with someone else. 3) The third problem with the order was that come 2 days before Christmas so many items were still outstanding (this is almost a month after the order is placed now). It is sturdy. Really bad experience. The majority of me is disappointed in their customer service, but part of me is finding this quite comical. Their computer system seems inadequate it's always going down, or slow at least when I'm there. I anticipate one to two more years out of the POS even with a new 1''x3'' frame installed. Manager Kimberly at this San Luis Obispo location was super helpful and friendly assisting us find great sale items as well as some items that I'd seen online but wanted to see and feel in person (bedding). I received the 2 chairs within a week or 2 and unboxed them. Laurie was diligent in getting us layout options before the end of the same business day! They sent the wrong dress. Pretty fancy furniture / homewares store offering exclusive styles and products that cater to the home decorator in most of us. Those are their own companies!! Like all things you read on the Internet, understand there is no better judge than yourself. I asked if it would be 6 minutes again, and she said yes because they are "very busy". We bought r Pearce sectional with top grade material $6000+ delivered in October. All in all, very poor customer service in a developing affluent neighborhood. This is the simple result of having more square feet. The cashier was polite. I won't be buying from them again. We dodged a bullet. It's a beautiful table but I don't sincerely believe it's ever coming back in stock.Site noted it was backordered until September. They pumpkins do look cute in my counter top though!! So I ordered a sofa sectional for my new place in November of 2019 and it's now almost March of 2020 and I still haven't received the completed order. I immediately took pics and emailed to him with NO RESPONSE. I told the manager that I still have my crib in a box and I could return it and buy it again as she was not willing to do anything for it. SINCE MONDAY, NO ONE HAS CALLED ME TO UPDATE ME AS TO THE DELIVERY OR THE STATUS. They are really popular in the SF Bay Area. I was sad when Pottery Barn moved from the Aventura Mall because I do quite a bit of shopping at that Mall. But once we settled down and started looking, they've got some nice home accessories we saw anywhere else. Pottery Barn does not allow customers to provide reviews on products. I'll come back to browse no doubt. So I called to get the promotion code. Very helpful staff with products and design. And I was well dressed, with money to spend and flashing a pricey purse because that's how things roll at that mall. Will be my last PB furniture purchase. She picked it up today and it was not gift wrapped, just in a clear plastic bag. Good quality and classy products. Rep tried to make me hand deliver vanity to a Pottery Barn store or UPS facility. Save it, they are a nightmare. Customer service is non-existent. We have little faith at this point and we don't want our perfect credit to be ruined because of a mistake that is due to Pottery Barn/Comenity's incompetence. We requested a design consultation. One week later, still no refund. Pottery Barn's bedding options tend to be more neutral in design and print, although they do have some bright and bold prints options as well. I love technology, but for me it is the advance scout, I still like IRL best. I think Pottery Barn corporate should do an immediate training intervention. I mean, when you envision yourself cuddled up after a warm apple cider with a particular duvet, then that's it, you're in the rabbit hole. There were a few pots that were meant for fake plants or swiftly become swamp water mold catchers or your new weekly cleaning hobby. To my surprise all their showroom tables had clutter, full ofn items they wanted to display. I felt unwelcome and discriminated. It's always kept really neatly and they have a good stock of everything that you might be looking for in Pottery barn. Big fan of everything they've got. It is now November and still no vanity. 3. I assume I won't hear anything then either. But then, while waiting for Andrew to complete my order, I also noticed the way he interacts with his staff (female with black hair in her late 40's possibly Hispanic) which was demeaning. When it comes to the furniture items that Pottery Barn's shoppers are most excited about, there are a few popular requests that customers make again and again. The employees working on Sunday, March 19, 2017 were downright mean. That turned into 4 months based on their delivery update email! It's a 9 week turn-around from the order, but I'm sure it will be well worth it! She took apart all of my boxes and scattered the contents around... not sure why she did that, it wasn't organized and I felt she was making this return harder than it should be. Uniquely expensive. We had ordered a Christmas tree ornament as well as 2 personalized Christmas stockings which we needed for Christmas. The sales people are rude and condescending. If this goes on for an additional month and it makes it to half a year to make a small sofa, I'll be pretty impressed at the ineptitude of the company. I love to pre-shop online, then go to the store and touch things. It’s such a shame too; this company used to have their $hit together m, but no more. After continuously calling them myself and being on hold forever, I was told it would be another 2 weeks. I exchanged them for smaller lamps. Store didn't have the furniture item so we ordered it for delivery. Bought a wood umbrella and one of the wood arms snapped in half when I went to open it. I just returned some lamps and the man who waited on me was sassy and acted like I was annoying him!
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